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Shipping Policy

Shipping Options

STANDARD SHIPPING

We provide free ground shipping on all standard orders above $40 excluding taxes. In this case, the shipping amount is automatically deducted at checkout. No coupon code is required to activate this.

In case of orders below $40, a nominal shipping cost corresponding to the weight of your package will be calculated at checkout and added to your purchase total. 


EXPEDITED SHIPPING

Expedited shipping is available on all orders placed on our website. The customary charges for this service are applicable on all orders (irrespective of the order amount) and are calculated at checkout and added to your purchase total. 

In cases where free shipping isn't applicable, the shipping and handling cost for your order is based on the total weight of the order.

Shipping Timelines

Please note that our orders are shipped from Toronto, Canada. We exclusively ship on business days: Monday-Friday, excluding stat holidays.

Our Bath Boards are shipped form our partners in British Columbia

STANDARD SHIPPING

Our standard orders will be shipped within 48 working hours of having received the order. Standard orders will be delivered within 2-5 business days of shipping, depending on location. Due to present conditions in lieu of COVID our delivery timelines may be extended causing delays. 

EXPEDITED SHIPPING

All expedited orders will be delivered within the timelines selected at checkout. However, in the current scenario, we request our customers to consider delays that may occur due to COVID.

For Canada: P.O. Boxes, Rural, remote areas, and Territories may take additional days.

For U.S.A: In case of APO/FPO/DPO addresses, transit times can take up to 20+ business days.

Shipping Areas

Canada: We are pleased to offer shipping to all areas in Canada.

U.S.A: We are pleased to offer shipping to all areas in the US with the exception of Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands.

 

We can also ship to an APO/FPO/DPO address, however transit times can take up to 20+ business days.

 

Shipping Carriers 

We ship our packages via PurolatorFedexUSPS, UPS or Canada Post.

Purchases will be shipped from our Toronto distribution center in Canada.

Shipment Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Shipping Exceptions & Restrictions 

EXEMPTED AREAS

U.S.A: Even though we strive to deliver to most areas within the US, we do not ship to Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands

INTERNATIONAL SHIPPING

As of now we ship in Canada and U.S.A. only

MULTIPLE ORDERS

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

ORDER CANCELLATIONS & ADJUSTMENTS

At this stage we do not accept order cancellations or changes once an order has been processed.